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Common FAQs

How do I make a purchase?

Ordering online from chillcrafts is easy! When viewing an item, simply add to cart, then proceed to checkout. There you will then be prompted to either sign in to your account or to create a new account. Finally, you will be directed to complete the Shipping address, shipping method, and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

Can I purchase on my phone?

Yes, you can visit our mobile website on your smartphone by simply entering chillcrafts.com on the search bar of your browser. Our website is optimized for the best mobile shopping experience.

Is my payment information secure?

The details provided to chillcrafts.com will not be shared with any third parties under any circumstances. All data is subject to rigid data protection regulations. All details entrusted to chillcrafts are solely used to ensure that the company continues to uphold personalized service to make your shopping experience the most convenient possible.

All sensitive data transferred to and from chillcrafts.com is encrypted using the most modern technology (SSL 128-bit). For security reasons, chillcrafts does not save credit card information. The data is immediately passed to the company’s payment systems, PayPal or Stripe, for payment processing.

What if there’s a problem with my order?

If there are any issues with your order at all, please reach out to our team at support@chillcrafts.com where we will be available Monday to Friday to help you resolve your issues as soon as possible.

Can I make changes to my order?

Our orders are processed within 24-48 hours during business days. If you reach out to us before the item has been processed, we can help you make changes. But if your order has been processed and shipped out, we won’t be able to make any changes.

What delivery options are there?

We offer the following delivery options: standard delivery, express delivery, scheduled delivery. Please check further details about the shipping times from the checkout page.

Do you ship worldwide?

Yes, we ship our products globally.

How long will it take to deliver my products?

Usually, it takes 24-48 hours during business days to process your order, and 1-3 weeks to delivery it to your address, depending on your location and selected shipping option. For more detailed information, please see the estimated delivery date for each country during checkout.

How can I track my shipping?

We don’t send out tracking codes automatically, instead we send shipping updates to your email and text whenever it has been shipped and when it is close to delivery. You can reach out to us at support@chillcrafts.com if you want an update of the shipping situation, we can provide a tracking code to you then.

I have not received a confirmation email?

Order confirmation emails may take up to 30 minutes to send. Please make sure to check your junk folder, and add our email support@chillcrafts.com to your email list to receive further order updates. If you still haven’t received your confirmation email after 30 minutes, please email us support@chillcrafts.com we will get it sorted.

What is your return policy?

Our policy is a full refund of the product cost within 30 days of receiving product. If 30 days have gone by since product was received, we no longer offer refunds or exchanges.

To be eligible for refunds, items must be undamaged, unused and in the same condition it was received with original packaging.

Each refund will need to evaluated by our staff to confirm condition of item. If item condition is eligible for refund, it needs to be shipped back to us where the item condition will be checked again upon arrival. When refund condition confirmed again we will refund the full cost of the product.

Customer is responsible for return shipping costs.

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